Help & Frequently Asked Questions
We’re always happy to answer your questions and help in any way we can. To make things as easy as possible for you, we’ve put together questions that customers often ask us.
Contact Us
Send us a message if you still have questions.
We answer all message within 24 hours.
Customer information
If you have any queries or require further information regarding our products or your purchase, call 00447494434224 who will be glad to assist you. Alternatively, you can send us an email hello@roundtablestone.com
Call us
We are always happy to talk to our customers. You can call us during usual business hours.
Payment
You can pay for your order by Visa, MasterCard, Delta/Connect and PayPal. You do not need a PayPal account to make payments.
If billing and delivery addresses are not the same, we may require photo ID & the payment card.
All prices quoted on our Website include VAT.
Deliveries
We deliver items to the UK and Europe. Unfortunately, we do not make deliveries to any other countries.
We aim to despatch all orders as soon as possible and will contact you to arrange delivery.
We carry most of the popular products in stock which are available to delivery within 3 to 4 weeks. You will be quoted a delivery date when we contact you. However, some items may be out of stock and the delivery time may extend beyond the 3 to 4 weeks. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.
Please note:
A re-delivery charge may be applied if you are not available to accept your delivery during the specified time period and the delivery has to be rescheduled.
contact
If you have any queries or require further information regarding our products or your purchase, call 00447494434224 who will be glad to assist you. Alternatively, you can send us an email hello@roundtablestone.com